Shipping & Returns


We've earned our reputation for speedy and punctual delivery; you can buy from us with confidence.

Shipping varies throughout the site, with shipping rates charged as shown against the relevant products at the time of purchase or advertised in the relevant pages.

We aim to dispatch orders within 48 working hours of cleared payment being received or a credit account order being submitted.  Dependent on the weight of your order it will be dispatched via 2nd class post (smaller orders), larger orders 2kg will be dispatched by our preferred courier.

For orders that are dispatched via courier the aim is that they will be delivered within three working days.  Please note that whilst in the vast majority of occasions delivery is next day this is not guaranteed.

Please ensure you provide an up to date email address when submitting your order online, as when your order is due to be delivered via Courier you will receive an email from Interlink Express quoting your consignment number and you can then track your order online.  

 An example of the shipping rates

Weight     /  Service provider  /  Cost

Up to 2kg  /  Royal Mail 2nd class  /  £3.50 + VAT

2kg - 10kg  /  Courier          /  £8.50 + VAT

10kg - 20kg  /  Courier       /  £12.50 + VAT

 Split Shipment

 If we are not able to dispatch an order in full we will contact you and unless instructed otherwise we will hold the order until it is complete

Returns Policy

Our money back guarantee for items bought from us gives you reassurance and added security.

If you no longer require the items then return them within 30 days of delivery for a full refund, the cost of returning the item is non refundable unless the return is a result of our error (you received an incorrect or defective item, etc.).  For larger orders there maybe a restocking fee, which will be deducted from any refund that is due.

If you need to return an item, please contact us by phone 01733 834 466  or by using the contact form, please ensure to include the order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).