We've earned our reputation for speedy and punctual delivery; you can buy from us with confidence.
If we are not able to dispatch an order in full we will contact you and unless instructed otherwise we will hold the order until it is complete
Our money back guarantee for items bought from us gives you reassurance and added security.
If you no longer require the items then return them within 30 days of delivery for a full refund, the cost of returning the item is non refundable unless the return is a result of our error (you received an incorrect or defective item, etc.). For larger orders there maybe a restocking fee, which will be deducted from any refund that is due.
If you need to return an item, please contact us by phone 01733 834 466 or by using the contact form, please ensure to include the order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).